REFUND POLICY
As part of our "satisfied or refunded" guarantee, we offer the possibility of returning the purchased product without justification within 14 days following the date of purchase, provided that it is new, never worn and returned in its original packaging. original and intact. To be reimbursed, you must contact us within 14 days of purchase to obtain our agreement, then return the new product in its original packaging and include your first and last name and order number in the return letter.
In accordance with the provisions of articles L121 et seq. of the Consumer Code, the customer has a period of 14 days to exercise his right of withdrawal and to return the product without having to justify reasons or pay penalties. For each return request, it is essential to contact us by email using our contact form or at the following address contact@garnetglow.com. Otherwise, we reserve the right to refuse the return.
Shipping charges are the responsibility of the buyer. You have 7 days after contacting us to make the return. We are not responsible for the theft or disappearance of packages. If the deadlines are not met, we will not be able to reimburse you upon receipt of the return.
The returned product must not have been worn, worn, modified, washed or damaged and must be returned in its original packaging. We are not responsible for breakage of items due to transport; therefore, the repair costs are not our responsibility. In the event of an error on our part, the return costs are our responsibility.
Any return containing worn, damaged or worn jewelry will be systematically refused, and shipping will be at your expense. Personalized items are neither refundable nor exchangeable. For hygiene reasons, earrings and piercings are not returned. Any item damaged after being worn will only be subject to exchange, as will any item received damaged following transport. Sale items are neither refundable nor exchangeable.